Terms and Conditions

Auto-Aircon – Mobile Vehicle Air Conditioning Specialists
Last Updated: 01/01/2026
1. Definitions
“Company” means Auto-Aircon.
“Customer” means the person or business booking services.
“Vehicle” means the vehicle presented for inspection or repair.
“Services” means diagnostic, repair, leak detection, regas, and associated vehicle air conditioning work.
“Site” means the location where the Services are carried out.
2. Scope of Services
2.1 The Company provides mobile vehicle air conditioning diagnostics, servicing, leak detection and repair.
2.2 Services are provided at the Customer’s requested location, subject to suitability and safety assessment.
2.3 The Company reserves the right to refuse or discontinue work where:
The working environment is unsafe.
The Vehicle presents a safety risk.
Necessary access or permissions are not available.
3. Bookings, Deposits and Cancellations
3.1 A booking is confirmed only once acknowledged by the Company.
3.2 The Company reserves the right to request a deposit prior to attendance.
3.3 Deposits are non-refundable in the event of:
Cancellation within 24 hours of the appointment.
Customer no-show.
Inability to access the Vehicle at the agreed time and location.
3.4 Where the Company cannot attend due to circumstances within its control, If a deposit is paid, it will be refunded or transferred to a new appointment.
3.5 All appointments may require valid card details to secure the booking.
3.6 The Company reserves the right to pre-authorise the Customer’s card prior to attendance.
3.7 Appointment confirmations are issued by SMS, email, or booking system notification. Failure to receive or read confirmation does not invalidate the booking.
3.8 A minimum of 24 hours’ notice is required to cancel or reschedule an appointment without charge.
3.9 Cancellations made within 24 hours of the scheduled appointment time will incur a £50 Late Cancellation Fee.
Cancellations made within 4 hours of the scheduled appointment time will incur the full Call-Out Fee of £75.
4. No-Show / Failed Attendance
A No-Show will be deemed to have occurred where:
The Customer is not present at the agreed time and location;
The Vehicle is not accessible;
The Vehicle is not at the agreed address;
The Company is unable to carry out work due to Site inaccessibility or safety issues caused by the Customer;
The Customer fails to respond within 15 minutes of arrival attempts.
4.1 In the event of a No-Show, the full Call-Out Fee of £75 will be invoiced or charged to the customer.
4.2 Where a deposit has been paid, it will be retained and may not be credited toward a future booking.
4.3 Repeat No-Shows may result in:
Requirement of full prepayment before future bookings; or
Refusal of further service.
5. Travel Commenced Protection
5.1 Once the Company’s technician has commenced travel to the appointment location, the booking enters a chargeable stage.
5.2 If cancellation occurs after travel has commenced, a minimum Call-Out Charge of £75 will apply regardless of whether work is carried out.
6. Genuine Emergencies
6.1 The Company may, at its sole discretion, waive or reduce fees in cases of genuine emergency.
6.2 Evidence may be requested before fees are refunded.
7. Commercial Customers
For trade, fleet, or business customers:
Cancellations within 24 hours are chargeable at the agreed £75 Call-Out Rate.
Non-payment may result in suspension of account services.
Interest and recovery costs may be applied under the Late Payment of Commercial Debts (Interest) Act 1998.
8. Customer Responsibilities
8.1 The Customer must ensure safe and legal access to the working area.
8.2 Provide accurate information regarding known faults or previous repairs.
8.3 Ensure the Vehicle is roadworthy and safe to work on.
8.4 Be present at the agreed appointment time (unless otherwise agreed).
8.5 Ensure the Site complies with health and safety requirements (level ground, adequate space, no obstruction).
9. Pricing and Payment
9.1 Prices are quoted exclusive of additional repairs unless stated.
9.2 Diagnostic fees are payable regardless of whether further repairs are authorised.
9.3 Payment is due immediately upon completion of Services unless otherwise agreed in writing.
9.4 Accepted payment methods include card, or other agreed methods.
9.5 Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (for business customers).
10. Refrigerant and Regas Services
10.1 Air conditioning regas services are provided on the basis that the system holds pressure at the time of service.
10.2 The Company does not guarantee system performance where:
Undetected leaks are present.
Electrical faults exist.
Compressor or internal components fail.
10.3 If refrigerant loss occurs due to an existing undiagnosed leak, further diagnostics and repair will be chargeable.
11. Parts and Warranty
11.1 New parts supplied carry the manufacturer’s warranty only.
11.2 Labour warranty is limited to 30 days from date of repair unless otherwise stated.
11.3 Warranty does not apply where:
The Vehicle has been modified.
Additional faults arise unrelated to the work carried out.
The Vehicle is tampered with following repair.
The system fails due to pre-existing contamination or component wear.
11.4 Warranty claims must be reported in writing within the warranty period.
12. Limitation of Liability
12.1 The Company’s liability is limited to the value of the Services provided.
12.2 The Company shall not be liable for:
Indirect or consequential losses.
Loss of earnings.
Vehicle downtime.
Pre-existing faults.
12.3 Nothing in these Terms limits liability for death or personal injury caused by negligence.
13. Access and Safety
13.1 The Company may refuse to work if conditions are unsafe.
13.2 The Customer is responsible for ensuring:
Adequate lighting.
Suitable ground conditions.
Permission to carry out work at the Site.
14. Data Protection
14.1 Customer data is processed in accordance with UK GDPR.
14.2 Personal data is used solely for booking, invoicing, and service communication purposes.
15. Force Majeure
The Company shall not be liable for delay or failure to perform Services due to events outside reasonable control, including extreme weather, traffic delays, supplier shortages, or mechanical breakdown of service vehicles.
16. Disputes and Governing Law
16.1 These Terms are governed by the laws of England and Wales.
16.2 Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
17. Acceptance
By booking Services, the Customer confirms acceptance of these Terms and Conditions.